February 29, 2024

Octopus Energy teams up with Settld to enhance bereavement support

Bereavement service Settld has today announced that it is working with Octopus Energy to unlock a new service streamlining account administration for those handling the affairs of an Octopus Energy customer who has died.

Octopus Energy, already noted for its excellent customer service during the bereavement process will now be able to notify all other relevant service providers nationwide of a death, through one simple form.

The announcement comes less than a week after Settld’s award-winning service was featured on BBC1’s daily flagship consumer programme Rip Off Britain.

In addition, OE has trained its Operations team to use Settld’s portal, designed to fast-track OE customers and ensure the energy company delivers outstanding bereavement customer service.

Greg Jackson, Founder of Octopus Energy said: “Octopus Energy alone sees tens of thousands of bereavements per year among our customers. These are terribly difficult times for loved ones and the trauma of dealing with utilities, banks, insurers and more can often be very distressing.

“Settld simplifies so much of that – and does so with world class processes – and empathy. That is why we are delighted to offer this additional service to our customers, to make life easier and less stressful for those dealing with the death of a loved one.”

Using Settld’s service can save customers up to 10 hours spent contacting individual companies following a death, and weeks or months more trying to resolve accounts satisfactorily.

Settld’s secure online form takes just 15 minutes to complete and notifies all service providers of a death, from banks and insurers to energy firms, mobile providers, subscription services, social media platforms and others.

In addition to registering the death with service providers, Settld’s free online service helps users close, transfer or amend accounts and obtain date of death balances for probate. A range of other services, from probate and estate admin to asset search and house clearing, is available through partners.

Vicky Wilson, co-founder and CEO of Settld, said: “Octopus Energy is one of the most progressive and empathetic companies in the UK. It’s little surprise that they are putting bereaved people first, when it comes to customer care.

“We hope many more companies follow Octopus Energy’s lead, and we are always ready to help businesses improve their bereaved customer journey.”

Settld – at www.settld.care – consistently receives 5-star reviews from its customers, who appreciate the benefits of the one-stop shop, automated service, coupled with a highly-trained customer service team on hand to assist when necessary.

Earlier this month, Settld, headquartered in Sunderland, was ranked in the top 25 of the 100 best startups in Britain and CEO Vicky Wilson was named as one of the most inspirational founders by the longest-running index of new businesses, startups.co.uk.