July 19, 2024

Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care

  • Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives of those who have died
  • Utilita customers to be directed to Settld to notify a death to all other relevant UK service providers with one click
  • Settld’s technology to be used by Utilita’s bereavement customer care team

Utilita Energy is investing in the latest bereavement technology to make life easier for customers and those handling the affairs of a customer who has died.

Utilita has today revealed that it is enhancing its bereavement customer care by signing up to use the innovative platform created by nationwide bereavement service Settld – a service of The Estate Registry – to streamline account administration for relatives and others dealing with the accounts of a customer who has died.

Those people will now be able to notify over 1,400 relevant service providers nationwide of a death, through one simple online form – removing the need to spend hours on phone calls to other companies.

Utilita customer service agents will also use Settld’s portal, which has been designed to make bereavement customer service more efficient.

Utilita has over 830,000 UK customers.

Bill Bullen, CEO and co-founder at Utilita Energy, said: “We are always looking to incorporate the latest technologies that will improve customer experience, particularly when it comes to efficiencies.

“Dealing with the effects of grief is incredibly difficult, which is why partnering with Settld was an easy decision for us. Together, we are removing the administrative burden for someone who has potentially lost their closest family member or friend.

“I’m really pleased with what we’ve delivered in partnership with Settld and we take pleasure in making things that little bit easier for those who need it.”

Using Settld’s service can save customers over 10 hours spent contacting individual companies following a death, and weeks or months more trying to resolve accounts satisfactorily.

Settld’s secure online form takes under 10 minutes to complete and notifies all service providers of a death, from banks and insurers to energy firms, mobile and phone providers, subscription services, social media platforms and others.

In addition to registering the death with service providers, Settld’s free online service helps users close, transfer or amend accounts and obtain date of death balances for probate. A range of other services, from probate and estate admin to asset search and house clearing, are also available through partners.

Vicky Wilson, Senior Executive at The Estate Registry which owns Settld, said: “It’s great to see Utilita Energy prioritising and investing in making life easier for bereaved individuals and families.

“By allowing customers and those dealing with a death to use our one-stop shop we can remove a significant amount of stress and anxiety, which allows people to get on with grieving. We are pleased to see more and more companies embracing Settld’s technology, and we are always ready to help businesses improve their bereavement customer journey.”

Settld, a service of The Estate Registry, consistently receives 5-star reviews from its customers, who appreciate the benefits of the free, online, automated service, coupled with a highly-trained customer service team on hand to assist when necessary.